Frequently Asked Questions
1. What is Swiss Army Products?
Swiss Army Products is an online shop dedicated to providing a superior focused product range of Swiss Army merchandise from leading manufacturers such as Victorinox, Wenga, Swiss Military and Swiss Gear, SIGG, TRASER, TAWATEC, Tag Heuer & TISSOT. Our website features an extensive range of genuine and authentic Swiss Army Knives, Professional Chefs Knives, Timepieces, Men's and Ladies Luxury Watches, Luggage, laptop cases, Travel Gear, Cutlery, Mag Lites, Fashion and Fragrances. We have also provided some history of the world's most famous pocket knife brands and links to specialist and collectors websites. Swiss Army Products is partnered with Amazon.co.uk and Amazon.com to provide a large selection of items and deliver a first class customer experience.
2. Who created the site?
SwissArmyProducts.com was founded by Mark Sansom. Mark an aeronautical engineer has enjoyed camping and outdoor activities for most of his life. Mark received his first Victorinox ‘Huntsman’ Swiss Army Knife at the age of 10, a gift from his father when joining the scout movement. That same pocket knife has been a faithful companion for 27 years both in Mark’s recreational and professional life. Swiss Army products exhibit a quality that lasts and Mark wanted to bring the fabulous quality, reliability and attention to detail that Swiss products are renowned for to the market through the convenience of an organised and dedicated online store. Since there was no site like that available that covered all Swiss Army products and suppliers at the time, Mark started his own. The result is SwissArmyProducts.com. You can read all about the idea and creation of Swiss Army Products from the founder Mark Sansom here.
3. What does 'Partnered with Amazon.co.uk' mean?
Swiss Army Products is an authorised affiliate of Amazon. We take content from Amazon.co.uk, and organize it into a form that's easier to follow than having to do it at Amazon's own site. Instead of having to recall which products brands are associated with the Swiss Army and then do the search, we've done all the hard work for you. The team at Swiss Army Products constantly identify and categorised all the most popular Swiss Army products and presented them to you our customer in an easy to find layout with easy to search functionality.
4. Why not just shop at Amazon directly?
You're certainly free to do so. However, Amazon requires you to actively search through their databases for specific items and sometimes that gives you results you don't really want, such as "kitchen knives" showing up when you search for "knife". Swiss Army Products filters these unwanted things out as much as possible, and provide you with a ready-made list of products and merchandise. All you have to do on our website is simply click on "knives" and you're shown the available selection without kitchen appliances.
5. Is shopping on this site safe and secure?
Absolutely guaranteed. When you shop, only your selections are stored in an online shopping cart on-site. When you're ready to check out, the contents of the cart are passed along to Amazon.co.uk's secure server. Your sensitive information is never required or even asked for on Swiss Army Products website, so there's absolutely no need to worry about your payment details being seen. All of that is encrypted by Amazon by the time you're ready to pay.
6. Selling Knives online and the UK law?
Please note that all knives are not for sale to people under the age of 18. By placing an order for any type of product which features a blade, you declare that you are 18 years of age or older. This item must be used responsibly and appropriately.
7. What about an American version of this site?
A U.S. version of this site will be available shortly. Plans for a Canadian, French, German and Japanese versions are in the making.
8. Do you ship to the United States?
We do not ship to North America. Check with our US site (see question 10, above) for items available to the United States. You must make your order from the country specific version of our website.
9. How does your free Super Saver shipping work?
Any products marked with Free Super Saver Delivery qualify for free shipping. You can read the details concerning free shipping and Super Saver deals here.
10. Who do I contact if I have a question about my order?
If you have any questions regarding shipping, refunds, or any other concerns with a recently placed order, all inquiries should be directed to Amazon.co.uk who will be only to glad to help and provide assistance.
11. How can we contact anyone at Swiss Army Products?
If you have any questions, comments, or would like to make a suggestion then please use the Contact us form.